Return Policy
Vivid Diamonds Return & Exchange Policy
At Vivid Diamonds, we are committed to offering an exquisite shopping experience and absolute satisfaction with every purchase. If your selected piece isn’t quite right, we offer flexible return and exchange options in keeping with our high standards of service and product integrity.
Returns & Exchanges
- Eligibility: We accept returns and exchanges for both defective and non-defective items.
- Condition: Items must be returned in original condition, free from excessive wear or damage, and include all original packaging and documentation.
- Return Window: Returns are accepted within 14 calendar days of delivery.
- Authorization Required: Please contact us prior to returning your purchase to receive return authorization and instructions.
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Return Methods:
- In-store at our Miami showroom
- By mail (customer-provided shipping)
- At an authorized drop-off location
Shipping & Insurance
- Return Shipping: Customers are responsible for all return shipping costs.
- Insurance: Items must be returned using a fully insured and trackable shipping method.
- Liability: Vivid Diamonds is not responsible for lost or damaged items during return transit.
- Restocking Fees: We do not charge restocking fees.
Refunds
- Processing Time: Once your return is received and approved, refunds will be issued within 48 business hours.
- Method: Refunds are credited back to the original form of payment.
Non-Returnable Items
- Custom or Bespoke Jewelry: Final sale and not eligible for return, unless defective.
- Incomplete Returns: Items returned without original packaging or documentation will not be accepted.
Contact Us
We’re here to guide you through every step of your journey. For return authorizations or questions, please reach out to our Client Services team:
Email: info@vividdiamonds.com
Phone: +1 (305) [Insert Your Boutique Number]
Visit: Our boutique in Miami
Vivid Diamonds — A legacy of trust, refinement, and personalized service.
