Shipping policy

Shipping Policy

1. Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Custom or made-to-order pieces may take 2-4 weeks to complete before shipping.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Complimentary Insured Shipping (U.S. Orders)

    • Delivery Time: 2-5 business days
    • Fully insured and requires a signature upon delivery.

  • Expedited Shipping (U.S.)

    • Overnight or 2-Day Delivery (FedEx/UPS)
    • Additional charges apply at checkout.

  • International Shipping

    • We ship worldwide via FedEx International Priority or DHL Express.
    • Delivery time: 5-10 business days (varies by destination).
    • Duties and taxes are the responsibility of the customer.

3. Shipping Insurance & Security

  • All shipments are fully insured for their value.
  • Orders over $5,000 require additional security measures, including identity verification before dispatch.
  • A signature is required upon delivery for all orders.

4. Tracking Information

  • Once your order ships, you will receive a tracking number via email.
  • You can track your order in real-time through our website.

5. Lost, Stolen, or Delayed Packages

  • If your package is lost in transit, we will work with the carrier to resolve the issue.
  • We are not responsible for stolen packages after delivery confirmation.
  • If your package is delayed, please contact the carrier first before reaching out to us.

6. Returns & Exchanges

  • Please refer to our Return Policy for details on returns and exchanges.

7. Contact Us

If you have any questions regarding shipping, feel free to contact us at:
📧 info@vividdiamonds.com
📞 +1-305-722-2753